Shipping & Returns
SHIPPING
All MATANA pieces are handcrafted in Lithuania. Every order is carefully prepared and packed for safe delivery.
PROCESSING TIME
Standard processing time is 1–3 business days.
Some made-to-order items may require additional preparation time. If a longer processing time applies, it will be stated on the product page.
SHIPPING COSTS
Shipping costs depend on the products ordered, order size and destination.
Typical starting shipping rates:
Lithuania – from €3.99
European Union – from €14.99
United Kingdom – from €17.00
United States & Canada – from €17.00
Australia – from €34.99
The exact shipping cost is calculated automatically and displayed at checkout before payment.
ESTIMATED DELIVERY TIMES
Lithuania: approximately 1–3 business days
European Union: approximately 5–10 business days
United Kingdom: approximately 7–14 business days
United States & Canada: approximately 7–14 business days
Australia: approximately 10–20 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, holidays, customs procedures or other circumstances outside our control.
CUSTOMS & IMPORT TAXES
Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where such charges are not collected at checkout, they are the responsibility of the buyer.
MATANA is not responsible for delays caused by customs procedures or other circumstances outside our reasonable control.
RETURNS
If you change your mind about a product purchased online, you generally have the right to notify us that you wish to withdraw from the purchase within 14 days of receiving your order, except where an exemption provided by applicable law applies.
To start a return, please contact us at info@matana.lt and include your order number.
After notifying us of your withdrawal, the item must be sent back no later than 14 days from the date of your notification.
RETURN CONDITION
You may inspect the item only to the extent reasonably necessary to establish its nature, characteristics and functioning.
You are responsible for any reduction in the value of the item resulting from handling beyond what is necessary for this purpose.
Returned products must be packed securely to prevent damage during transport.
RETURN SHIPPING COSTS
The buyer is responsible for the direct cost of returning an item when exercising the right of withdrawal, unless the product arrived damaged, defective or incorrect.
We recommend using a tracked shipping service when returning an item.
REFUNDS
If you exercise your right of withdrawal, we will refund the amounts due to you no later than 14 days after receiving your notice of withdrawal.
We may withhold the refund until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise expressly agreed.
When exercising the 14-day right of withdrawal, the cost of our standard initial delivery method is also refunded. If you selected a more expensive delivery option than our standard delivery service, the additional delivery cost is not refundable.
MADE-TO-ORDER & PERSONALISED ITEMS
The 14-day right of withdrawal may not apply to products made according to the buyer’s individual specifications or clearly personalised, where the relevant legal exemption applies.
The fact that a standard product is produced only after an order is placed does not by itself mean that the product cannot be returned.
SALE ITEMS
Purchasing an item at a discounted or sale price does not by itself remove the statutory right of withdrawal for online purchases, except where another legal exemption applies.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective or you receive an incorrect product, please contact us as soon as possible at info@matana.lt.
Please include your order number and clear photographs of the product and packaging so we can assess the issue and provide an appropriate solution.
QUESTIONS
If you have any questions about shipping or returns, please contact us at info@matana.lt